Occasionally things bork. Happens to all gadgets. It’s frustrating, but you find some support and you get the problem fixed. For those times when your shiny brand new Surface tablet wont turn on, Microsoft has some helpful advice.
If your Surface RT or Surface 2 won’t turn on, here are several steps you can take to pin point the cause and fix the problem.
Before you begin
***Step 1: Unplug the Surface power cord from the electrical outlet, and if you have any of the following remove or disconnect them from Surface:
- Power supply
- Surface Cover
- microSD card
- USB devices such as printers, keyboards, or mice
- Video or audio cables or adapters
***Step 2: Swipe in from the right edge of the screen, and tap Settings.
***Step 3: Tap Power, and then tap Shutdown.
***Step 4: Next, make a few preliminary checks:
Is the electrical outlet you’re using to charge your Surface working properly?
Try plugging something else into the outlet and see if it works.
Are conditions right for recharging?
It’s best to charge your battery near room temperature. Surface is designed to work between 32° and 95°Fahrenheit (0° and 35° Celsius).
Are the magnetic charging connectors clean and free of damage?
Wait what… Rewind that…
It doesn’t look like Microsoft really thought out steps two and three there…